LCI Service provides unprecedented After Sales Service all across the markets where it is present. In addition to managing its own technicians in particularly active areas, LCI Service manages a network of over 90 external service centers making sure to cover every corner of its territory in a reliable manner.

We have been leaders in the kitchen appliance industry for more than 15 years, because we are passionate about what we do and strive to inspire good living. We care deeply about all of our customers and will always be willing to go the extra mile to satisfy them.

Our Values:

We are passionate about inspiring good living AND about serving others; be it to the end customer, the technician or the dealer. We care about each of our customers and are willing to go the extra mile in order to satisfy them and create a loyal customer base.

Our Team of technicians is managed by our After Sales Coordinator who is part of an international Service Team but located directly in Miami to be available of projects side visits of face-to-face customer interaction.

Services We Offer:

• Appliance installation: Most critical to a perfectly working appliance is its installation. We ensure a professional installation based on the manufacturer’s requirements allowing to get the most of your appliance warranty.
• Repair & Maintenance: Our manufacturer-trained technicians help you get the most out of your appliances, be it for preventive maintenance services or once you run into out of warranty performance issues
• Warranty Service: LCI Service is an approved service center for any kind of kitchen appliance warranty services for a wide range of high-end and premium brands in Puerto Rico.
• OEM/Manufacturer spare and replacement parts: We have an inventory of over 8,000 original spare parts to maximize immediate spare part availability and minimize appliance down time. For online purchases please check www.lciparts.com
• Preventative maintenance
• Clean and Maintain

How We Work:

• Customer reports service case and gives as many details as possible for an immediate diagnose.
• We send within 48 hours with selected spare parts. Emergencies get handled within 24 hours.
• Technician visits customer and diagnoses the unit. It gets fixed on the spot, unless a spare part is needed, which will then get ordered.
• If a spare part is needed, service technician visits customer a second time to replace spare part and repair the appliance.
• In 95% of the service cases, we can repair the kitchen appliance during our second visit.
• La Cuisine Appliances Service goal is to have every customer satisfied with his kitchen appliance working back at 100% as fast as possible.